Terms and Conditions

By using this Platform, you agree to be bound by these Terms of Use, which form a legally binding agreement between you (“you”, “the customer”, or “the user”) and the Store (“we”, “us”, or “our”). If you do not agree, you must not use this Platform.

These Terms are subject to change. We recommend checking this page regularly. Continued use of the Platform constitutes acceptance of the latest version.

1. Purpose of the Platform

This Platform allows you to place orders with our business for collection or delivery of food and/or other products (the “Products”). The Platform is powered by Real Tec Business Solutions LTD (“Real Tec”), who provide the technical infrastructure but are not involved in the preparation or delivery of your order.

2. Ordering & Payments

    •    Orders are binding once submitted and confirmed by us via on-screen updates, email, or push notification.

    •    Payment is securely processed at the time of ordering through third-party payment gateways (e.g., card, Apple Pay, Google Pay). We do not store full card details.

    •    It is your responsibility to ensure that order and contact details (name, address, phone, email) are accurate. Incorrect details may result in failed or delayed delivery, and no refund will be offered in such cases.

    •    We reserve the right to accept or decline any order at our discretion.

3. Cancellations & Refunds

    •    Orders may not be cancelled once accepted by the store.

    •    Refunds are issued solely at the store’s discretion and only in the event of a valid complaint (e.g., failed order, incorrect items).

    •    All refund requests must be directed to the store. Real Tec is not responsible for resolving order disputes.

4. Delivery & Collection

    •    Delivery estimates are not guaranteed. Delays may occur during peak hours or due to external factors.

    •    If you fail to receive the delivery due to incorrect address details or no response at the door, no refund will be issued.

    •    For collection orders, please arrive on time and provide your order reference.

5. Allergies & Dietary Information

    •    Allergen and ingredient information is provided by the store. If you have any allergy or dietary concerns, you must contact the store directly before placing your order.

    •    The Platform accepts no responsibility for inaccurate allergen or dietary information.

6. Use of the Platform

By using the Platform, you agree that:

    •    You are at least 18 years old or have permission from a parent/guardian.

    •    You will not provide false information or use another person’s identity.

    •    You will not place speculative or fraudulent orders.

    •    You will not attempt to gain unauthorised access to the system, disrupt its functionality, or extract data using bots or other tools.

    •    The Platform is for personal use only and may not be used for commercial analysis or benchmarking.

7. Data & Privacy

    •    We collect your name, contact information, order history, and preferences to process your order and enhance your experience.

    •    Your data is securely stored and shared only with the store and relevant third-party services (e.g., payment gateways) to complete the transaction.

    •    Real Tec does not use your personal data for marketing without your consent.

    •    For more details, please refer to our [Privacy Policy].

8. Third-Party Services & Links

    •    Our platform may include integrations or links to third-party services. We are not responsible for their availability, performance, or content.

    •    Accessing external services is at your own risk.

9. Liability

    •    The Platform is provided “as is” and “as available”. No guarantees are made regarding uptime, speed, or accuracy.

    •    We are not liable for:

    •    Any indirect or consequential losses (e.g., lost income or inconvenience)

    •    Errors in order data caused by user input

    •    Downtime due to network, power, or third-party service outages

    •    Total liability is limited to the value of the affected order.

10. Termination

We may suspend or terminate your access to the Platform at any time if we believe:

    •    You have breached these Terms of Use

    •    You have provided false information

    •    You are misusing the system

You may also stop using the Platform at any time.

11. Governing Law

These Terms are governed by the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the UK courts.

12. Contact Information

If you have a question about your order, please contact the store directly.

For technical issues with the Platform, contact: https://contact@realtecsolutions.co.uk