Privacy Policy
This Privacy Policy outlines how your personal data is collected, used, and protected when you use this website and place orders through our online ordering system (the “Platform”), powered by Real Tec Business Solutions LTD.
By using this Platform, you agree to the practices described in this Privacy Policy.
1. Who We Are
This Platform is operated by the store whose branding appears on the homepage (“we”, “us”, “our”), and powered by Real Tec Business Solutions LTD (“Real Tec”), a UK company that provides EPOS and online ordering infrastructure to food businesses.
Real Tec acts as a data processor, and the store acts as the data controller for customer data collected through this system.
2. What Data We Collect
We may collect the following personal data when you interact with our Platform:
• Full name
• Email address
• Phone number
• Delivery address
• Order history
• Payment method (last 4 digits only)
• Device/browser type and IP address
• Preferences or notes added to an order
• Feedback or support messages
3. How We Use Your Data
We use your data to:
• Process and fulfil your orders
• Contact you with order confirmations, updates, or delivery issues
• Provide customer support
• Analyse order trends and improve our services
• Prevent fraud or abuse of the system
• Comply with legal obligations
4. Legal Basis for Processing
We process your personal data under the following legal bases:
• Contractual necessity – to fulfil your food order
• Legitimate interests – to improve our service and support you
• Consent – where marketing opt-in is given
• Legal obligation – to retain records as required by UK law
5. Who We Share Your Data With
We only share your data when necessary to complete your order:
• With the store fulfilling your order
• With payment processors
• With delivery drivers (if applicable)
• With Real Tec as the system provider for technical support
• With legal/regulatory authorities if required
Your data is not sold or shared with third-party advertisers.
6. Data Retention
We retain your data only as long as necessary to:
• Complete your order
• Comply with legal, accounting, or tax obligations
• Provide support related to your purchase
Inactive data is archived or anonymised after a reasonable period, typically 12–24 months.
7. Your Rights
Under UK GDPR, you have the right to:
• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion (where legally applicable)
• Object to or restrict processing
• Withdraw marketing consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise your rights, contact the store directly, or email https://contact@realtecsolutions.co.uk for system-related privacy concerns.
8. Cookies
This Platform uses cookies to:
• Maintain your shopping basket
• Remember preferences
• Analyse website traffic
You can manage cookie preferences in your browser. For more, see our [Cookie Policy].
9. Data Security
We follow industry-standard practices to protect your data, including:
• Encrypted transmission (SSL)
• Secure servers
• Limited staff access
• Regular system updates
10. International Data Transfers
All personal data is stored within the UK or EEA. If data must be transferred outside these regions (e.g. for cloud backup), we ensure adequate safeguards are in place, such as Standard Contractual Clauses (SCCs).
11. Contact Us
For privacy-related enquiries, please contact:
Store Contact: See homepage of the website.
Platform Provider (Real Tec): https://contact@realtecsolutions.co.uk